FAQ's

Online: Visit our website to browse products and complete your purchase.

Live Chat: Use the live chat feature on our website for assistance.

Email: Send your order details to admin@customeventsusa.com.

Phone: Call us at (844)-538-9555 to place your order directly

We offer free ground shipping on qualified orders. Expedited shipping options are also available. The cost of rush shipping varies by product and delivery address and can be calculated on the checkout page.

You can get help with your order by:

• Live Chat: Chat with one of our employees via the live chat feature on our website.
• Customer Service: Call our Customer Service team at (844)-538-9555 for assistance.

Feel free to reach out through any of these methods for help with your queries!

• All major credit cards: Visa, MasterCard, Discover, and American Express
• Personal checks
• PayPal
• Wire transfers

Choose the payment method that works best for you!

We send weekly specials and coupon codes to our subscribers. Please subscribe to our newsletter to receive special email offers. Occasionally, we offer special pricing and/or free shipping, but these discounts cannot be applied to orders that have already been placed.

Once we receive an order, our team immediately begins finalizing artwork, setting up screens, and scheduling equipment. Therefore, once an order enters production, we are unable to cancel or make any changes to it.

Depending on the size and complexity of your order, the estimated production time ranges from 6 to 14 business days. Please note that paying for expedited shipping does not guarantee a specific delivery date. We recommend placing your order well in advance of your desired delivery date.

Rush options are available on select items and print methods at an additional cost. If you need a guaranteed delivery date, please select a rush delivery option in the shopping cart. If an order arrives late due to a production delay, we will refund the total delivery fee. Note that selecting a rush date waives any proofing options, and requesting a proof may delay your guaranteed date depending on proof approval.

Use the artwork upload option provided on the order page.

We require that all copyrighted and trademarked artwork must belong to you, or that you have the owner’s express permission to reproduce it. By ordering with us, you warrant that your design does not infringe on any rights of any third party.

We reserve the right to modify and vectorize your design to fulfill your order. Additionally, we may use your design to personalize our website and email experience by showing you a preview of your design on various products we offer.

We highly recommend sending a vector-based file in EPS, AI, or PDF format for optimal results. If you have a raster-based image such as PSD, PNG, or JPG, please upload it in the actual size it will be imprinted on your table cover. We suggest using the highest resolution file available, as higher resolution files produce better results.

Yes, you can customize party supplies with your own designs or logos through our store. Please contact our support team via email for personalized assistance, including customized pricing and estimated delivery times for items with your logo printed on them. We're here to help make your party unique and memorable!

We recommend ordering party supplies at least 1-2 weeks before your event. This allows ample time for customization, if needed, and ensures that your items arrive well before the celebration.

Setup instructions are included with most of our party supplies, especially decorations and more complex items. If instructions are not included, you can find them on our website or contact our customer service team for assistance.

Our customer service team is available to help you choose the perfect party supplies for your event. You can contact us via phone, email, or live chat for personalized assistance and recommendations.

Unused and unopened items can typically be returned within 30 days of purchase, provided they are in their original packaging and accompanied by a receipt. Please refer to our return policy for more details.

Glow sticks typically consist of a plastic tube filled with two separate substances: a chemical dye and a mixture of chemicals. When the tube is bent and the inner glass vial breaks, the chemicals mix and produce light through a chemical reaction known as chemiluminescence.

Yes, glow sticks are generally safe when used as intended. The chemicals inside glow sticks are non-toxic and non-flammable.

No, glow sticks are designed for one-time use. Once activated, the chemical reaction cannot be stopped or restarted. After the glow diminishes, the glow stick cannot be reused.

LED foam sticks typically have batteries and LEDs embedded within the foam tube. They can be turned on and off with a switch and may feature multiple lighting modes such as steady light, flashing, or color-changing options.

The battery life of LED foam sticks varies depending on the quality and usage of the product. Typically, they can last anywhere from a few hours to several hours of continuous use. Some sticks come with replaceable batteries for extended use.

Party supplies are perfect for a wide range of events where you want to create a festive atmosphere and enhance the overall experience. Here are some of the best events to use party supplies:

1. Birthday Parties: Whether it’s a child’s birthday, a milestone celebration, or an adult’s special day, party supplies like decorations, tableware, and themed accessories add to the fun and decorum of the occasion.
2. Weddings: From elegant table settings to decorative items like centerpieces and photo booth props, party supplies help in creating a memorable ambiance for wedding ceremonies and receptions.
3. Graduation Parties: Celebrate academic achievements with balloons, banners, and personalized decorations that reflect the graduate's accomplishments and future aspirations.
4. Baby Showers: Welcome the arrival of a new baby with adorable decorations, themed tableware, and party favors that make the event both charming and memorable.
5. Holiday Celebrations: Whether it's Christmas, Halloween, Easter, or any other holiday, themed party supplies help in setting the festive mood and bringing everyone together for joyful celebrations.
6. Corporate Events: Use customized party supplies like branded banners, tablecloths, and promotional items to create a professional yet celebratory atmosphere at company parties, product launches, or team-building events.
7. Themed Parties: Any themed party, whether it's a tropical luau, a superhero bash, or a retro '80s night, can be brought to life with coordinated party supplies that match the theme and delight guests.
8. Outdoor Gatherings: Picnics, barbecues, and outdoor parties benefit from practical party supplies like disposable tableware, picnic blankets, and outdoor games that ensure convenience and enjoyment for all attendees.
9. Community Events: Festivals, fundraisers, and community gatherings can be enriched with vibrant decorations, signage, and practical items that help organize and entertain large groups of people.
10. Surprise Parties: Make any surprise celebration more exciting with personalized decorations, party favors, and thematic elements that reflect the guest of honor's interests and preferences.

Using party supplies enhances the ambiance, organization, and enjoyment of various events, making them more memorable and enjoyable for everyone involved.

Our table covers are available in sizes designed to fit 4 feet, 6 feet, and 8 feet tables. Custom sizes are also available upon request.

We offer a range of materials to suit your needs, including standard, premium, waterproof, and fire retardant materials. Our premium polyester wrinkle-free material (250gsm) is highly recommended by most customers.

Yes, you can customize party supplies with your own designs or logos through our store. Please contact our support team via email for personalized assistance, including customized pricing and estimated delivery times for items with your logo printed on them. We're here to help make your party unique and memorable!

We can do any custom colors for our table colors, also we have listed the most popular colors to pick from.

We use full-color dye sublimation printing, which results in crisp and vibrant imagery without any color limitations. This process ensures beautiful and permanent graphics that won't fade or crack, even after multiple washes.

No, there is no minimum order required. You can order as few or as many table covers as you need.

Upon receiving your order, we provide a free digital proof for your approval. This ensures that every detail of your design is perfected before production begins.

• Regular machine wash at regular temperature using a mild detergent.
• Hand wash is also recommended.
• If moist, iron at moderate temperature using plain paper between the fabric and iron plate. Do not iron when soaked.
• Dry flat for best results.

The dye sublimation printing process ensures that the graphics remain vibrant and intact even after multiple washes, providing long-lasting durability.

To place an order, simply select your desired options on our website, provide any specific instructions for custom sizes or colors, and complete the checkout process. If you have any questions or need assistance, our customer service team is here to help.

Custom neon signs function just like any other neon lights you find in stores, with one key distinction – you have control.

You can create your own text designs, upload artwork to transform into a neon sign, or customize one of our pre-set styles and templates to craft the sign you desire

The main advantage is that they catch the eye.

Neon light signs shine brightly when installed, drawing attention and making them highly effective promotional tools for your brand.

They are also long-lasting, with the average bulb lasting about 50,000 hours before needing replacement. Combined with their low energy consumption, which is great for your energy bills, these lights offer a powerful way to communicate your message.

Neon signs are typically made using silicone, acrylic and LED

Silicone : Flexible silicone tubing is used to encase the LED strips, providing the appearance of traditional glass neon tubes but with enhanced safety and durability.

Acrylic : Acrylic sheets serve as the backing material for neon signs, providing a sturdy base to which the silicone-encased LED strips are attached.

LED : LED strips are the primary light source in modern neon signs. They are placed inside the flexible silicone tubing to achieve the desired lighting effect.

Neon signs are highly energy-efficient, requiring minimal electricity to operate, and their bulbs last for about 50,000
hours before needing replacement.

Yes, you can install the neon signs yourself by following our installation instructions. Click here.

Our neon signs stand out due to our unwavering commitment to quality and exceptional customer service. Each sign is crafted with high-grade materials and meticulous attention to detail, ensuring durability and vibrant, long-lasting illumination. We offer extensive customization options to meet your unique needs, and our dedicated customer service team is always ready to assist you, ensuring a seamless and satisfying experience from design to installation. Choose our neon signs for superior quality, personalized service, and reliable performance that sets us apart from the competition.

Click here to know why we are the best!

Neon signs require minimal maintenance. Regularly dusting the sign and checking for any flickering or dimming can help keep it in good condition. If you notice any issues, it's best to contact a professional for repairs.

Yes, we offer a comprehensive 2-year warranty on our neon signs, covering the lights, power cord, and remote. This warranty ensures that you can enjoy your neon sign with peace of mind, knowing that any issues related to these components will be promptly addressed. Our commitment to quality and customer satisfaction means we stand by our products, providing you with reliable and long-lasting neon signs.

Yes, our neon signs come with dimming options and can be controlled remotely via a remote control. This feature allows you to easily adjust the brightness and create the perfect ambiance for any setting.

Custom neon signs typically range in price from $150 to $200 at the lower end, and can go up to $1,500 to $2,000 for more elaborate designs. The final cost is influenced by various factors, such as size specifications, specific colors chosen, logo design complexity, and the amount of text.